Returns & Exchanges
We want you to love your Soyaconcept purchase, but if you are not completely satisfied, you can return your items within 14 days of receipt for a full refund. All returned garments must be in their original condition with all tags attached and no signs of wear.
Fill out the Return Form
Locate the return form included in your original package and indicate the items you are returning and the reason for the return.
Pack your Items
Carefully place the unworn items with original tags back into the shipping bag or box, ensuring the completed return form is included inside.
Attach the Shipping Label
Affix the prepaid return shipping label provided in your order to the outside of the package, ensuring no other tracking labels are visible.
Drop off and Refund
Drop the package at your nearest authorized parcel shop; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing