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Returns & Exchanges

We want you to love your Soyaconcept purchase, but if you are not completely satisfied, you can return your items within 14 days of receipt for a full refund. All returned garments must be in their original condition with all tags attached and no signs of wear.

1

Fill out the Return Form

Locate the return form included in your original package and indicate the items you are returning and the reason for the return.

2

Pack your Items

Carefully place the unworn items with original tags back into the shipping bag or box, ensuring the completed return form is included inside.

3

Attach the Shipping Label

Affix the prepaid return shipping label provided in your order to the outside of the package, ensuring no other tracking labels are visible.

4

Drop off and Refund

Drop the package at your nearest authorized parcel shop; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing